I hope you and your family have been in good health. I wanted to update you on our re-opening of our office on Monday, May 4. Our office will be following infection control recommendations made by the American Optometric Association (AOA) and the U.S. Centers for Disease Control and Prevention (CDC). I follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and to minimize the health risk to our staff and you, our loyal patients.
Keeping physical distance is our “new normal”, for now. We have temporarily decreased the number of exam schedule appointments we offer each day. We will be limiting the number of people in our facility, including staff. That means you should come to your exam alone, if possible, and use your car as our extended waiting room. Please text or call when you arrive and we will notify you when you are able to enter safely. If you need to order, pick up or have your glasses repaired, please call the office to schedule an appointment. Upon entering the office, please wait in the doorway while a staff member checks your temperature.
There will be exceptions in social distancing as needed to deliver the type of care necessary. As you know, I will be very close to you to exam your eyes. Therefore, masks or other face coverings will be worn at times while in the office, by both patients and staff members. Even a cloth mask can reduce the risk of transmission by a significant percentage. We are wearing only washable attire, meaning no ties, scarfs, minimum jewelry, etc. We purchased an UV air purifier to use overnight to sterilize our space. We have increased the ventilation and air filtration within our office. Our entire staff is to wash or sanitize their hands before and after each patient encounter. We will wash, sanitize, and disinfect surfaces frequently, paying close attention to high contact areas. Each staff member will have a daily wellness check to ensure they are healthy and symptom-free. For our patients, it is critical that you avoid our faculty if you are sick.
Before your appointment, please use the tab on our website to fill out your patient forms to minimize contact. You must bring and wear a mask or face covering inside our office. You will be escorted to a clean exam room, where you can sanitize your hands prior to being seen. Being closed for 6 weeks, we have many people that need our services. You must cancel your appointment, even if it is the same day, if you are unable to come. In this climate, we need to have all available appointments to service those who are in need and healthy, until we can return to a more normal schedule. Fees will apply for no show appointments and will be enforced. We will continue to monitor all guidelines and make adjustments as needed. Call or text to request your appointment now, for you and your family.
We are resilient and eager to return to serving and supporting our community. We appreciate your support of our small business in this time of transition.